Software for Call Centre in Singapore, the future of Security in Call Centre

Call centre is always in-demand by many businesses around the world as it helps to serve customers to resolve their issues and enquiries on the company’s product or service. Just in Singapore alone, almost every company have a call centre or will hire a third party company call centre to run their customer service or […]

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The future of Virtual Call Centre Software

Ever since call centres are introduced in the market to handle customers inquires via phone. It is efficient and effective in many ways. For your information, call centres are basically a department in the company where several call agents and management are allocated to handle incoming/outgoing telephone calls and emails. Common examples are emergency hotlines […]

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What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Call Center service provider Converged Solutions

Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]

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Track phone calls with outbound calling software

For most of the call centres, the sole purpose is to handle incoming calls or emails from their customers as part of the customer service support. But call centers can be used to do outbound calls by telemarketers or sales support depending on the company’s policy. To trace the volume of the customer or prospects […]

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What can a contact centre application do for your business?

With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]

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How does having a call centre software saves you company in time management?

Running and managing call centre is never an easy task as there are many factors to look at to ensure that the operation runs smoothly and efficiently. Among these factors is time management which is an important aspect which will greatly determine how well the call agents can handle the high call volumes from the […]

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