What can a contact centre application do for your business?

With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]

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Do business really need Cloud Call Centre for their customer services department?

Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]

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The Future of Virtual Call Centre

In this modern society, call centres have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers and general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]

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