Easy way to set up call centre

In the past, setting up a call centre is a very expensive and tedious process which involves a lot of manpower, resources and investment to do a proper setup. But thanks to the advancement in technology, business has the option to set up a cloud-based call centre which is also known as the virtual call […]

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Do business really need Cloud Call Centre for their customer services department?

Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]

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