What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Easy way to set up call centre

In the past, setting up a call centre is a very expensive and tedious process which involves a lot of manpower, resources and investment to do a proper setup. But thanks to the advancement in technology, business has the option to set up a cloud-based call centre which is also known as the virtual call […]

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How does having a call centre software saves you company in time management?

Running and managing call centre is never an easy task as there are many factors to look at to ensure that the operation runs smoothly and efficiently. Among these factors is time management which is an important aspect which will greatly determine how well the call agents can handle the high call volumes from the […]

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