What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Calling software for call centre

All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]

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