free web hit counter Skip to navigation Skip to content
converged solutions

Converged Solutions

Cloud Call Centre

Toggle navigation menu
  • Home
  • About Us
  • Services
  • Orchestra Cloud PBX
  • Clients
  • Partners
  • Contacts
  • Blog

Call us

65-62529313

Call us for enquiry

[email protected]

2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044

Tag: Call Recording

Converged Solutions / Blog
Call center setup

Low cost call centre setup and other benefits with cloud computing solutions

August 15, 2018   /   Articles   /   Tags: Bundle Services, business environment, call agent’s workstation, call centre operations, Call Recording, capital expense, cloud computing application, cloud computing solutions, cloud security, cloud-based call centre, customer database, customer experience, customer’s database, customized reports, daily operation, hardware cost, home-based call agents, inbound/outbound calling services, infrastructural set-up, IT devices, IT hardware or software, Low cost call centre setup, Manpower deployment, office premises, On-premise call centre, One Factor Authentication, physical servers, practical applications, premise software, real-time Monitoring, Scalability, software solutions, traditional call centre, web-based software

In this modern age where business relies heavily upon technology, it has created an impact on how call centres operated and even offers an opportunity for the business owners to improve their operations as there are software solutions available in the market to aid the call centres in their daily operation. Besides the fact that […]

Read more
Call center software

Features of a Powerful Call Centre Solution

June 13, 2018   /   Articles   /   Tags: All-Touch™ Virtual Contact Centre, Automatic Call Distributor, call centre agents, call centre platforms, Call Centre software, Call Centre Solution, call centre solution software, call centre solutions, Call Recording, centralized and de-centralized call centre service, cloud-based technology software, computer telephony integration, Converged Solutions, Customer Relationship Management software, Email Management, Ethernet network, hardware to software-based call centres, helpdesk officers, home operation, inbound communications, intelligent call routing, Interactive Voice Response, IT solution, Multi-Media Contact Distribution, on-site premised call centre, outbound communications, predictive dialer, real-time Monitoring, Scalability, session initiation protocol, software provider, software solution, Software-as-a-Service, speech recognition, telephone system, Virtual call centre

For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]

Read more

Recent Posts

  • Top Call Centre in Singapore
  • What is the Differences in getting a IVR Software and IVR as a Service?
  • Why SMS Gateway in Singapore is still on demand?
  • IVR Service- Why you should engage IVR Service Provider
  • Singapore Grants available for Cloud Based Call Centre Software.
converged solutions

Leading Cloud-Based Call Centre in Asia Pacific.

Address

2 Gambas Cres, NordCom2, #09-32/33, (Lobby 2), Singapore 757044 (visitor car park at level 5, turn right and park near lift lobby 2)

65-62529313

[email protected]

Extra Links

  • Home
  • About Us
  • Services
  • Orchestra Cloud PBX
  • Clients
  • Partners
  • Contacts
  • Blog

Recent News

  • Top Call Centre in Singapore December 14, 2018
  • What is the Differences in getting a IVR Software and IVR as a Service? December 10, 2018

Website design by Sotavento Medios © 2018 Converged Solutions. All rights reserved.