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Tag: speech recognition

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Call center software

Features of a Powerful Call Centre Solution

June 13, 2018   /   Articles   /   Tags: All-Touch™ Virtual Contact Centre, Automatic Call Distributor, call centre agents, call centre platforms, Call Centre software, Call Centre Solution, call centre solution software, call centre solutions, Call Recording, centralized and de-centralized call centre service, cloud-based technology software, computer telephony integration, Converged Solutions, Customer Relationship Management software, Email Management, Ethernet network, hardware to software-based call centres, helpdesk officers, home operation, inbound communications, intelligent call routing, Interactive Voice Response, IT solution, Multi-Media Contact Distribution, on-site premised call centre, outbound communications, predictive dialer, real-time Monitoring, Scalability, session initiation protocol, software provider, software solution, Software-as-a-Service, speech recognition, telephone system, Virtual call centre

For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]

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2 Gambas Cres, NordCom2, #09-32/33, (Lobby 2), Singapore 757044 (visitor car park at level 5, turn right and park near lift lobby 2)

65-62529313

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  • Top Call Centre in Singapore December 14, 2018
  • What is the Differences in getting a IVR Software and IVR as a Service? December 10, 2018

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