Track phone calls with outbound calling software

For most of the call centres, the sole purpose is to handle incoming calls or emails from their customers as part of the customer service support. But call centers can be used to do outbound calls by telemarketers or sales support depending on the company’s policy. To trace the volume of the customer or prospects […]

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What can a contact centre application do for your business?

With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]

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