IVR Service- Why you should engage IVR Service Provider

IVR is short for Interactive Voice Response, is an online phone service that is available for most if not all the customer service or sales hotline around the world. Instead of dialing the operator code or waiting for the receptionist to transfer your request to the correct department. IVR service offers the caller convenience by […]

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Software for Call Centre in Singapore, the future of Security in Call Centre

Call centre is always in-demand by many businesses around the world as it helps to serve customers to resolve their issues and enquiries on the company’s product or service. Just in Singapore alone, almost every company have a call centre or will hire a third party company call centre to run their customer service or […]

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Web based SMS Singapore Service Provider with Converged Solutions

Since the invention of the mobile phone, SMS (short message service) has become part of our life as an alternate method of communication other than the phone call by sending or receiving the message from one mobile device to another. With further improvement in mobile technology, people can send web-based text messages from their computers […]

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The future of Virtual Call Centre Software

Ever since call centres are introduced in the market to handle customers inquires via phone. It is efficient and effective in many ways. For your information, call centres are basically a department in the company where several call agents and management are allocated to handle incoming/outgoing telephone calls and emails. Common examples are emergency hotlines […]

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What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Calling software for call centre

All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]

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Easy way to set up call centre

In the past, setting up a call centre is a very expensive and tedious process which involves a lot of manpower, resources and investment to do a proper setup. But thanks to the advancement in technology, business has the option to set up a cloud-based call centre which is also known as the virtual call […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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