Call Center service provider Converged Solutions

Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]

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Track phone calls with outbound calling software

For most of the call centres, the sole purpose is to handle incoming calls or emails from their customers as part of the customer service support. But call centers can be used to do outbound calls by telemarketers or sales support depending on the company’s policy. To trace the volume of the customer or prospects […]

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What is a Cloud Based Contact Centre?

In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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Setting up a Call Centre in Singapore

In recent years, the customer service industry in Singapore has huge growth in the development of the demands for better quality of services are getting higher and higher. This leads to a better development as more and more companies have decided to integrate and outsource their customer support department to BPO (business process outsourcing) companies […]

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