Singapore Grants available for Cloud Based Call Centre Software.

Companies in Singapore whether SMEs or MNCs are entitled to certain grants that offer them financial funds either to improve their operational and business efficiency or to help new entrepreneurs to start up their business without incurring unnecessary debts. While many businesses will be familiar in grants such as CDG (Capability Development Grant) and ICV […]

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Cloud based call centre software for SME and MNC

With the improvement of cloud technology, there are more companies embracing it to improve their operations to get more efficient results for their business. This is especially true in customer service sectors in Singapore where companies are adopting new technologies to not only improve their customer service standards but also increase their productivity at the […]

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Calling software for call centre

All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]

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Do business really need Cloud Call Centre for their customer services department?

Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]

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