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Cloud Based Call Centre software

What is a Cloud Based Call Centre software?

April 3, 2018   /   Articles   /   Tags: advanced call center technologies, Automatic Call Distributor, call center software, cloud computing, Cloud-based Call Centre Software, cloud-based contact centre, cloud-based models, computer telephony integration, contact centers, contact centre solution, customer service operation, customer service purpose, data centre, hosted contact centre, Interactive Voice Response, Legacy system providers, maintenance fee, multinational corporations, network service, on-premise hardware, on-premise models, on-site upgrades, small and medium-sized enterprises, software licenses, software system, third-party vendor, traditional call center systems

A simple definition of a cloud-based call centre software is that it is the software system that allows a company to run a call center for operations or customer service purpose. Due to its popularity, there are easily hundreds of different providers that offer call center software across the globe and it is also a […]

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  • Top Call Centre in Singapore December 14, 2018
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