The future of Virtual Call Centre Software

Ever since call centres are introduced in the market to handle customers inquires via phone. It is efficient and effective in many ways. For your information, call centres are basically a department in the company where several call agents and management are allocated to handle incoming/outgoing telephone calls and emails. Common examples are emergency hotlines […]

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How reliable is cloud-based call centre?

Looking at today’s lifestyle where everything in our work and personal life is heavily dependent on technology. Take call centre for example, before the invention of the computer the helpdesk agents or customer service officer, will rely on the analog phone system, the typewriter and a notebook to handle enquires from their customers pertaining to […]

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Do business really need Cloud Call Centre for their customer services department?

Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]

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