How reliable is cloud-based call centre?

Looking at today’s lifestyle where everything in our work and personal life is heavily dependent on technology. Take call centre for example, before the invention of the computer the helpdesk agents or customer service officer, will rely on the analog phone system, the typewriter and a notebook to handle enquires from their customers pertaining to […]

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How do Call Centre software solutions helps small business?

Whenever customers or users call a business helpdesk for assistance on the product or services which they have purchased. They will be greeted by the courteous and professional customer service representative, although most of the call centers in Singapore are handle by MNCs or companies that is specialize in Third party call center operations, these […]

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