What is a Cloud Based Contact Centre?

In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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How reliable is cloud-based call centre?

Looking at today’s lifestyle where everything in our work and personal life is heavily dependent on technology. Take call centre for example, before the invention of the computer the helpdesk agents or customer service officer, will rely on the analog phone system, the typewriter and a notebook to handle enquires from their customers pertaining to […]

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