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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
While cloud-based call centre is not a new concept in the call centre industry, most people are still clear on the difference and the benefits that the cloud-based call centre software can do. In this article, I will break down in details on the types of call centre services that use cloud solutions in the […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]