What is IVR and it’s benefits to use in call centre?

IVR also was known as Interactive Voice Response is an automated telephony system that allows interaction with callers that call into the helpdesk hotline, gathers basic information and requests from the caller before it routes the calls to the appropriate helpdesk officers. The IVR system uses the functions that combine the inputs of voice telephone […]

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The Future of Virtual Call Centre

In this modern society, call centres have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers and general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]

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