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Tag: infrastructure support as a service

Converged Solutions / Blog
cloud service provider

What is a cloud Service provider?

June 19, 2018   /   Articles   /   Tags: All-Touch™ Virtual Contact Centre, call center solutions, Call Centre, Call Recording and Monitoring, Click to Call feature, Cloud call center software, cloud computing services, cloud platform, cloud Service provider, cloud software, cloud-based call center, Cloud-based Call Centre Software, cloud-based services, computer telephony integration, Converged Solution, Customer Relationship Management, customer service standard, Detailed Telephony Reports, Email Management, helpdesk agent, Home-based agents, infrastructure support as a service, Interactive Voice Response, IVR application software, IVR survey system, Keypad Input, Mobility, Multi-language function, Multi-Media Contact Distribution, optimize workload, Outbound IVR telephone surveys, platform support as a service, Real-Time Reporting/Monitoring, Scalability, service level agreement, SMS/WEB chat, software support as a service, subscription payment mode, System Integration, technical services, telephony equipment, Telephony Menu, telephony system, Voice Recognition

A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short)  to companies for operational purpose like setting up […]

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