• Delivers voice calls, web-chat, email, fax, sms to skilled agents

  • Skills-based routing

  • Multi-tenant for sub call centre setups

  • Real-time monitoring of call traffic, queue monitors and agents status

  • Route calls based on number dialed or caller id

  • Customized music or message on hold

  • Customized voice prompts at IVR

  • Virtual agent extensions across any number of sites

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