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Monitoring of service level
-
Supervisor position shows real-time load and current agents’ activities
-
Historical reporting using MS Excel
-
Pivot tables and pivot charts
-
Data can be downloaded permanently for quick access
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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
Monitoring of service level
Supervisor position shows real-time load and current agents’ activities
Historical reporting using MS Excel
Pivot tables and pivot charts
Data can be downloaded permanently for quick access