• Recordings can be hosted locally

  • “Whispering” feature to provide on-call training

  • Live monitoring of agent calls in progress

  • Recording on demand by agent

  • Recordings retrieval by agent, queue, date/time, number dialed, caller id, comments etc

  • Customized voice prompts at IVR

  • Virtual agent extensions across any number of sites

LET’S TALK: 65-62529313