The 10 Popular Telephone System in Singapore

Whether you are intending to set up a new call centre or a department for sales support, having telephone system for work purpose is important as it serves as the point of contact between the helpdesk officer and the customer regardless for the internal or external purpose. Nowadays, businesses have more options to choose either […]

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Telephone System for Call Centre Singapore

In every call centre, helpdesk officers will use the call centre phone system to establish effective communication with their customers or related agencies to solve their issues relating to the product or services. Having a telephone system is critical for the operation of the call centre as it can determine the success or failure of […]

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What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Call Center service provider Converged Solutions

Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]

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What is a Cloud Based Contact Centre?

In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]

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What is Cloud IVR explained

Nowadays more and more call centres have adopted the service and management using cloud call centre instead of On-premise call centres. As there are many advantages using the cloud call centre and Cloud IVR is the main technology involved to operate the cloud call centre efficiently. To understand what is Cloud IVR, you can refer […]

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