The future of Virtual Call Centre Software

Ever since call centres are introduced in the market to handle customers inquires via phone. It is efficient and effective in many ways. For your information, call centres are basically a department in the company where several call agents and management are allocated to handle incoming/outgoing telephone calls and emails. Common examples are emergency hotlines […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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The Future of Virtual Call Centre

In this modern society, call centres have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers and general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]

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