What is the Differences in getting a IVR Software and IVR as a Service?

IVR Short for Interactive Voice Response is a telephony system that is automated and interacts with callers via incoming calls to the call centres. The main purpose is to gather information and route the calls to the appropriate helpdesk agents that have the necessary skillsets to assist the user in their issues that are related […]

Read more

IVR Service- Why you should engage IVR Service Provider

IVR is short for Interactive Voice Response, is an online phone service that is available for most if not all the customer service or sales hotline around the world. Instead of dialing the operator code or waiting for the receptionist to transfer your request to the correct department. IVR service offers the caller convenience by […]

Read more

What is IVR used for in Call Centres

IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]

Read more

Calling software for call centre

All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]

Read more

How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

Read more

What is IVR and it’s benefits to use in call centre?

IVR also was known as Interactive Voice Response is an automated telephony system that allows interaction with callers that call into the helpdesk hotline, gathers basic information and requests from the caller before it routes the calls to the appropriate helpdesk officers. The IVR system uses the functions that combine the inputs of voice telephone […]

Read more