What is IVR used for in Call Centres

IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]

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How do Call Centre software solutions helps small business?

Whenever customers or users call a business helpdesk for assistance on the product or services which they have purchased. They will be greeted by the courteous and professional customer service representative, although most of the call centers in Singapore are handle by MNCs or companies that is specialize in Third party call center operations, these […]

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