Software for Call Centre in Singapore, the future of Security in Call Centre

Call centre is always in-demand by many businesses around the world as it helps to serve customers to resolve their issues and enquiries on the company’s product or service. Just in Singapore alone, almost every company have a call centre or will hire a third party company call centre to run their customer service or […]

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Telephone System for Call Centre Singapore

In every call centre, helpdesk officers will use the call centre phone system to establish effective communication with their customers or related agencies to solve their issues relating to the product or services. Having a telephone system is critical for the operation of the call centre as it can determine the success or failure of […]

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Web based SMS Singapore Service Provider with Converged Solutions

Since the invention of the mobile phone, SMS (short message service) has become part of our life as an alternate method of communication other than the phone call by sending or receiving the message from one mobile device to another. With further improvement in mobile technology, people can send web-based text messages from their computers […]

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Call Center service provider Converged Solutions

Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]

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What is a Cloud Based Contact Centre?

In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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