What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Why do most call centre infrastructure cost so much?

Nowadays, there are more companies that have realized the profits and benefits of operating a call centre for their business. But to set up a call centre, companies will need to allocate an office space to build the structure for the call centre’s operation. The main advantage of running a call centre is that it […]

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The Future of Virtual Call Centre

In this modern society, call centres have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers and general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]

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