What is IVR used for in Call Centres

IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]

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Calling software for call centre

All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]

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How to set up a call centre in Singapore?

Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]

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Setting up a Call Centre in Singapore

In recent years, the customer service industry in Singapore has huge growth in the development of the demands for better quality of services are getting higher and higher. This leads to a better development as more and more companies have decided to integrate and outsource their customer support department to BPO (business process outsourcing) companies […]

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