What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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Call Center service provider Converged Solutions

Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]

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What is Cloud IVR explained

Nowadays more and more call centres have adopted the service and management using cloud call centre instead of On-premise call centres. As there are many advantages using the cloud call centre and Cloud IVR is the main technology involved to operate the cloud call centre efficiently. To understand what is Cloud IVR, you can refer […]

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