What is the Differences in getting a IVR Software and IVR as a Service?

IVR Short for Interactive Voice Response is a telephony system that is automated and interacts with callers via incoming calls to the call centres. The main purpose is to gather information and route the calls to the appropriate helpdesk agents that have the necessary skillsets to assist the user in their issues that are related […]

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Cloud based call centre software for SME and MNC

With the improvement of cloud technology, there are more companies embracing it to improve their operations to get more efficient results for their business. This is especially true in customer service sectors in Singapore where companies are adopting new technologies to not only improve their customer service standards but also increase their productivity at the […]

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Software for Call Centre in Singapore, the future of Security in Call Centre

Call centre is always in-demand by many businesses around the world as it helps to serve customers to resolve their issues and enquiries on the company’s product or service. Just in Singapore alone, almost every company have a call centre or will hire a third party company call centre to run their customer service or […]

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What can a contact centre application do for your business?

With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]

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What is Cloud IVR explained

Nowadays more and more call centres have adopted the service and management using cloud call centre instead of On-premise call centres. As there are many advantages using the cloud call centre and Cloud IVR is the main technology involved to operate the cloud call centre efficiently. To understand what is Cloud IVR, you can refer […]

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