IVR Service- Why you should engage IVR Service Provider

IVR is short for Interactive Voice Response, is an online phone service that is available for most if not all the customer service or sales hotline around the world. Instead of dialing the operator code or waiting for the receptionist to transfer your request to the correct department. IVR service offers the caller convenience by […]

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What is a Virtual Contact Centre and its Pro and Cons?

With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]

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What can a contact centre application do for your business?

With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]

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How does having a call centre software saves you company in time management?

Running and managing call centre is never an easy task as there are many factors to look at to ensure that the operation runs smoothly and efficiently. Among these factors is time management which is an important aspect which will greatly determine how well the call agents can handle the high call volumes from the […]

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