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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
In every call centre, helpdesk officers will use the call centre phone system to establish effective communication with their customers or related agencies to solve their issues relating to the product or services. Having a telephone system is critical for the operation of the call centre as it can determine the success or failure of […]
Since the invention of the mobile phone, SMS (short message service) has become part of our life as an alternate method of communication other than the phone call by sending or receiving the message from one mobile device to another. With further improvement in mobile technology, people can send web-based text messages from their computers […]
While cloud-based call centre is not a new concept in the call centre industry, most people are still clear on the difference and the benefits that the cloud-based call centre software can do. In this article, I will break down in details on the types of call centre services that use cloud solutions in the […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]
In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]
Nowadays more and more call centres have adopted the service and management using cloud call centre instead of On-premise call centres. As there are many advantages using the cloud call centre and Cloud IVR is the main technology involved to operate the cloud call centre efficiently. To understand what is Cloud IVR, you can refer […]