Why do most call center infrastructure cost so much?

Nowadays, there are more companies that have realized the profits and benefits of operating a call center for their business. But to set up a call center, companies will need to allocate an office space to build the structure for the call center’s operation. The main advantage of running a call center is that it […]

Read more

10 tips in setting up a call center

Whenever a business needs to set up a call center for their sales or customer service department, they will need a lot of preparation to do the setup as it is not an easy feat due to the great demand in the planning of manpower, logistics and technology involved. While starting a call center business […]

Read more

What is a cloud Service provider?

A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short)  to companies for operational purpose like setting up […]

Read more

Features of a Powerful Call Center Solution

For any call center regardless of cloud-based or on-site premised call center, a call center solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call center software aka contact center software is an IT solution that allows the agents or helpdesk officers to have […]

Read more

What is a Cloud Based Contact Center?

In general, a contact center is a department that handles queries between the helpdesk agents and their customers. While a call center only handles phone calls, contact center will handle communications via various channels. Getting a contact center for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]

Read more

What you need to know about IVR

IVR is known as “Interactive Voice Response.” is a telephony technology system that can read and used a combination of touch tone and voice input to give users the ability to access a database of information via phone when they call in. A standard IVR system usually has several menus of pre-recorded automated voice options […]

Read more

How to set up a call center in Singapore

Nowadays most companies and government agencies will need a call center for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call center is to receive or relay a large volume of requests […]

Read more

What is IVR and it’s benefits to use in call centre

IVR also was known as Interactive Voice Response is an automated telephony system that allows interaction with callers that call into the helpdesk hotline, gathers basic information and requests from the caller before it routes the calls to the appropriate helpdesk officers. The IVR system uses the functions that combine the inputs of voice telephone […]

Read more