Setting up a Call Center in Singapore

In recent years, customer service industry in Singapore has huge growth in the development of the demands for better quality of services are getting higher and higher. This leads to a better development as more and more companies have decided to integrate and outsource their customer support department to BPO (business process outsourcing) companies that […]

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What is Cloud IVR explained

Nowadays more and more call centers have adopted the service and management using cloud call center instead of On-premise call centers. As there are many advantages using the cloud call center and Cloud IVR is the main technology involved to operate the cloud call center efficiently. To understand what is Cloud IVR, you can refer […]

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How reliable is cloud-based call center?

Looking at today’s lifestyle where everything in our work and personal life is heavily dependent on technology. Take call center for example, before the invention of the computer the helpdesk agents or customer service officer, will rely on the analog phone system, the typewriter and a notebook to handle enquires from their customers pertaining to […]

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The Future of Virtual Call Center

In this modern society, call centers have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers, in general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]

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What is a Cloud Based Call Center software?

A simple definition of a cloud-based call center software is that it is the software system that allows a company to run a call center for operations or customer service purpose. Due to its popularity, there are easily hundreds of different providers that offer call center software across the globe and it is also a […]

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How do Call Centre software solutions helps small business?

Whenever customers or users call a business helpdesk for assistance on the product or services which they have purchased. They will be greeted by the courteous and professional customer service representative, although most of the call centers in Singapore are handle by MNCs or companies that is specialize in Third party call center operations, these […]

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The Benefits of Clоud Call Сеntеr

Wіth tесhnоlоgу progressing at a rаріd ѕрееd, more аdvаnсеd computing features are sprouting up with powerful software tо impact thе есоnоmу and buѕіnеѕѕеѕ today. Thіѕ hаѕ lеd tо a nеw tесhnоlоgу system knоwn аѕ cloud саll сеntеr whісh оffеrѕ grеаtеr flеxіbіlіtу аnd dуnаmіѕm in thе business arena, аnd іn раrtісulаr fоr mobile wоrkfоrсе ѕсhеdulіng. A […]

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